Advanced Automation Early access

Eliminate the headaches associated with manual back office synchronization of contract data and consumption based billing. With Acronis Advanced Automation, you can drive your Acronis based services and customer relationships with the power of native automation between your services and operational data. Feature And Benefit CRM & Sales The Advanced Automation solution gives insight into your customers, contacts, tasks, and tickets: Generate service contracts and sales line items Integration of all your information, including product catalogue, SLA catalogue, and CRM Reports give you instant insight into the following: 1.Ticket statistics 2.Contracts and sales line items 3.Net promotor score 4.Average revenue per user/seat 5.Endpoints under management 6.End users being served Powerful Ticketing Deliver world class support with Advanced Automation integrated ticketing in one central console: With our predictive time allocation system, youll know how much time it will take to process your current tickets Automatic synchronization of your managed end-users via Active Directory Integration with support emails, which automatically convert to tickets Create your own ticketing email messages layout in a WYSIWYG editor Automatic SLA selection based on devices, services, users, client type, etc. Supports Block hours 1.Automated Time Registration 2.Real Time Dashboards and Reporting 3.Registration and Classification Quoting The Advanced Automation quoting module makes quotes easy: The look and feel of your quotes can be customized Create quotes for your clients for products, labor,and contracts. Simply add items to the quote Billable items contain all the details your client needs for approval, such as quote number, approved by, description, and serial number